Patient Service Representative

Job description

Job Description
General Summary – Centralized Scheduling
The Patient Services Representative is responsible for centralized inbound and outbound multi-specialty healthcare calls. Responsible for completing the following tasks in a prompt, courteous, and professional manner:
• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
• Demonstrates strong telephone communication and etiquette skills.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.
• Schedule patient appointments.
• Answer phones, screen, and direct calls.
• Provide information about our providers and office locations.
• Confirm appointments for the following day.
• Take and relay messages to ambulatory office staff and providers.
• Make sure to obtain all referrals when needed.
• Comply with all policies and procedures of the practice.
• Perform any other assignments as directed by management and providers.

Minimum Requirements
• Exceptional Customer Service Skills
• Effectively work as a member of a team and as an individual
• HS diploma or equivalent
• 2-4 years’ experience in a customer service oriented environment
• Excellent organization and communication skills
• Knowledge of medical terminology, medical insurance, and medical practice services and routines.

Preferences:
• Athena Experience

Salary Range: $17.34 - $24.53 (Based on Experience)