Patient Service Representative

Job description

JOB SUMMARY
PSR is responsible for administering the patients’ check-in and checkout process.
PRIMARY FUNCTIONS
• Provide prompt, courteous, and professional service to patients.
• Answer patients’ questions within the scope of responsibilities.
• Ensures and maintains an efficient flow of patients.
• Enters, updates, and ensures accuracy of patient demographics
• Interview patients for possible sliding-scale services eligibility.
• Verify insurance coverage and eligibility dates in system and collect applicable payments.
• Post charges to patients’ accounts.
• Scan and imports demographic data and clinical documentation into patients’ charts.
• Schedule appointments for patients as needed.

EDUCATION AND EXPERIENCE
• High School Diploma or equivalent
• Preferred, 1 year of customer service experience
• Preferred, 1 year of medical experience

KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of ICD-10 and CPT Codes
• Computer literacy
• Effective communication skills and ability to work well independently and in a team environment
• Bilingual (Spanish / English) highly preferred

PHYSICAL REQUIREMENTS
• Frequent exposure to fumes or airborne particles, moving mechanical parts and vibration and to a variety of extreme outside weather conditions.
• Ability to walk and to stand for long-periods of time
• Ability to bend, kneel, stoop, crouch, crawl and climb all day.
• Ability to lift or move items over 50 pounds.