Patient Service Representative - Heart and Vascular Clinic

Job description

Find your calling at Mercy!
Join the team at Mercy Clinic South Heart & Vascular and become an important part of delivering an exceptional patient experience. As a Patient Service Representative, you will serve as the first point of contact for patients and visitors, helping create a welcoming environment while supporting the daily operations of a busy specialty clinic.
If you enjoy helping people, have strong organizational skills, and thrive in a fast-paced healthcare setting, we'd love to hear from you.
Position Details:
Patient Service Agent - Mercy Clinic South Heart & Vascular
Location: 10012 Kennerly Rd, Saint Louis, MO 63128
Status: Part-Time (24 Hours per Week), Day Shift, No Weekends or Holidays
Why Consider This Opportunity?
• Part-time schedule (24 hours per week)
• Day shift hours
• Work in a collaborative healthcare environment
• Interact with patients and families every day
• Opportunities for growth and advancement within Mercy

What You'll Do
• Greet patients and visitors with professionalism and compassion
• Check patients in and out for appointments
• Verify demographic and insurance information
• Schedule appointments and manage calendars
• Answer incoming phone calls and assist with patient questions
• Collect co-pays and patient payments
• Maintain accurate electronic medical records
• Assist with scanning, faxing, and other clerical duties
• Support clinic operations and help ensure an exceptional patient experience

Minimum Qualifications
• High school diploma or equivalent
• Strong customer service and communication skills
• Basic computer and data entry skills
• Ability to multitask in a busy healthcare setting
• Strong attention to detail and organizational skills

Preferred Qualifications
• One year of medical office, healthcare, reception, or customer service experience
• Experience scheduling appointments and working with electronic medical records
• Previous experience handling patient registration or insurance information

Mercy Key Benefits:
• Tuition Reimbursement up to $2,000 for continuing education after 12 months
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth!

Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.