Patient Service Representative - Cayuga Health at Ithaca College - Part Time

Job description

About Cayuga Health
Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.
Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.
Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.
We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.
Learn more at www.cayugahealth.org .
Summary: A Patient Service Representative at Cayuga Health needs to have strong organizational skills and the ability to think on their feet when faced with new and dynamic situations that arise daily in a professional medical environment. This role is an excellent opportunity to break into the thriving healthcare industry, gaining valuable experience with a leading organization known for its commitment to quality care and innovation. This position offers an excellent opportunity for individuals at various stages of their careers, including collegiate students, those looking to transition into healthcare, or experienced professionals looking for growth. Student-Centered Opportunity at the Student Health Center.
Roles and Responsibilities:
• Patient intake, such as greet and check-in patients/verify/update patient demographics.
• Assist patients with filling out consent forms.
• Receive and process cash and credit card payments for medical services rendered.
• Initiate calls, pages and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties.
• Provide support and services tailored to the college student experience.
• Engage with students to understand and address their health and wellness needs.
• Participate in impactful campus-wide initiatives that promote student well-being.
• Experience with social media is a plus as we continue to enhance communication and engagement with the student body.

Required Skills and Experience:
• High school diploma or equivalent
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Ability to work independently
• Good time management and prioritization skills

Preferred Skills and Experience:
• College-level training/education in a healthcare support field is preferred but not required. Relevant experience or skills will be considered
• Previous EMR use/training helpful
• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices preferred

Physical Requirements:
• 5% standing 95% sitting

Location and Travel Requirements:
• Onsite: Hammond Health Center, Ithaca College - 953 Danby Rd, Ithaca, NY 14850
• Monday - Thursday - during the semesters: shift coverage until 7pm on rotational basis. Saturdays 10-2 during the semesters on a rotational basis
• Part Time

Pay Range Disclosure:
• Standard Rate of $18.50 - $23.00 per hour plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [email protected] .