Patient Service Rep - Family Med of Stark County

Job description

Legal Entity
Aultman Medical Group Inc
Position Summary
Patient Service Representatives (PSR) at Aultman Medical Group are often the first contact patients have with the office. This position is responsible for creating a positive and welcoming environment for all patients and visitors. The duties include but are not limited to greeting and introducing themselves to the patient, checking in/checking out and answering incoming phone calls. The PSR will also take and send messages to the appropriate receiver.
Department Summary
Medcorp is an Internal Medicine practice with at least four providers and multiple supporting colleagues located in Massillon, Ohio.
Qualifications
• High School Diploma or equivalent
• Knowledge of medical terminology and insurances desirable
• Computer/EMR literacy required
• Customer Service experience preferred

Department Qualifications
Skills
• Comfortable speaking to patients, visitors, providers and coworkers
• Detail oriented
• Attention to detail
• Awareness of surroundings
• Communicate effectively verbally and in writing
• Adaptability to changing work environment or needs

Department Skills
Responsibilities & Expectations
• Prepares for patients’ arrival.
• Check-in/Check-out Patients
• Review insurance for referral and/or copayment requirements.
• Demonstrates understanding of customer service.
• Greets patients and visitors in a prompt, courteous, and helpful manner. Establishes eye contact with customer.
• Communicates in professional and friendly manner.
• Acknowledges visitors and accurately responds to routine requests for information.
• Checks patients in by completing the following tasks:
• verification of patient demographics
• confirmation of and updating insurance information
• initiation of required changes as necessary
• notifying clinical personnel of patient’s arrival
• request eligibility from insurance verification system
• communicate with the Providers and nurses with special request from the Patient
• collects copayments (cash, check and credit card)
• Schedules appointments
• Consults with providers
• Refers to Office Lead or Practice Manager under the following circumstances:
• Patient requires counseling regarding financial difficulties.
• Patient requests/requires payment plan for account.
• Notifies nursing staff of apparent seriously ill patient.
• Sorts and delivers department mail
• Other duties as assigned specific to department needs
• Maintains work area and lobby in neat and orderly manner.
• Attends meetings as required.
• Performs related work as required per department
• Adapts to role changes in a positive manner.
• Demonstrates ability to effectively function in other departments as needed.
• Answers telephones, takes messages and/or routes calls appropriately.
• Check samples for the Drug Representatives and schedule Rep. lunches.
• Call patients and set up annual Physicals with providers.
• Create physician schedules.
• Schedule and register Stat Lab patients.

Department Responsibilities & Expectations
Working Conditions
• Work eight to ten hours a day.
• Lunch periods and breaks are coordinated with other staff members to maintain adequate floor coverage
• Cross training in all areas in the department is required.
• Staff may be assigned to different locations within AMG
• Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting, standing, and walking for extensive periods of time. Requires occasional lifting and carrying of items weighing up to 100 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions. Requires exposure to communicable diseases or bodily fluids.

Hazardous Exposure Category
Category I - Includes tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for spills or splashes of, or mucous membrane or skin contact with blood, body fluids or tissues are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.
Physical Addendum
Demands
Frequency
Remarks
Lifting 0-10 lbs
Continuous 66% of the day
Lifting 10-20 lbs
Occasional 10-33%
Lifting 20-35 lbs
Occasional 10-33%
Lifting 35-50 lbs
Occasional 10-33%
Lifting 50-75 lbs
Occasional 10-33%
Lifting 75-100 lbs
Occasional 10-33%
Lifting over 100 lbs
Occasional 10-33%
Forward Reaching
Continuous 66% of the day
Overhead Reaching
Frequent 34-65%
Standing
Continuous 66% of the day
Walking
Continuous 66% of the day
Sitting
Occasional 10-33%
Climbing
Occasional 10-33%
Stairs/Ladder
Occasional 10-33%
Bending/Stooping
Frequent 34-65%
Twisting/Turning
Kneeling/Squatting
Crawling
Pushing/Pulling 0-10 lbs
Frequent 34-65%
Pushing/Pulling 10-20 lbs
Occasional 10-33%
Pushing/Pulling 20-35 lbs
Occasional 10-33%
Pushing/Pulling 35-50 lbs
Occasional 10-33%
Pushing/Pulling 50-100 lbs
Occasional 10-33%
Pushing/Pulling over 100 lbs
Occasional 10-33%
Carrying 0-10 lbs
Carrying 10-20 lbs
Carrying 20-35 lbs
Carrying 35-50 lbs
Carrying 50-100 lbs
Carrying over 100 lbs
Grasping/repetitive sustained
Continuous 66% of the day
Fine motor coordination
Continuous 66% of the day
Vision: Near/Far/Color
Continuous 66% of the day
Hearing: ordinary conversation/other
Continuous 66% of the day