Patient Relations Coordinator I
- Abilene, TX
- Full-time
- Day shift
Job description
JOB SUMMARY
• The Patient Relations Coordinator provides effective internal marketing to patients; families; and other customers by responding to requests; concerns and special needs. This individual oversees and coordinates the complaint and grievance process to ensure that Hendrick responds to these issues in an appropriate; timely and professional manner. This individual identifies areas of needed improvement and takes action to facilitate those changes. Additionally; the Patient Relations Coordinator supervises other members of the patient relations department; as well as volunteers; to ensure the best use of time and resources for optimal departmental operations.
JOB REQUIREMENTS
• Minimum Education
• Bachelor's Degree or 10+ years related healthcare experience
• Minimum Work Experience
• 3-5 years nursing; patient relations; marketing; social work; or other relevant healthcare experience
• Required Licenses/Certifications
• Required Skills; Knowledge; and Abilities
• Extreme diplomacy and tact
• Excellent human relations and oral/written communication
• Proficiency in Microsoft Office tools (Word; Excel; PowerPoint; Outlook)
• Ability to learn and utilize multiple computer applications
• Designated Driver
• No
• OSHA Category
• 2 - Medium Risk
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