Patient Registration Representative
WakeMed Health and Hospitals · 3 openings
- Raleigh, NC
- Full-time
Job description
Overview
Patient Registration Representative
Make a Difference from the First Hello
As a Patient Registration Representative, you are often the first person patients and families meet when they arrive for care. Your warm, professional approach helps create a positive experience while ensuring patients are accurately registered and prepared for their appointments, procedures, or therapies.
What You'll Do
• Welcome patients, families, and visitors with exceptional customer service.
• Check patients in and out for appointments, procedures, therapies, and surgeries.
• Verify and enter patient demographic and insurance information accurately.
• Collect copays and point-of-service payments.
• Schedule and coordinate follow-up appointments as needed.
• Answer questions and provide guidance regarding the registration process.
• Collaborate with physicians, clinical staff, and other healthcare professionals to support patient care.
• Maintain patient confidentiality and ensure accurate documentation.
• Work efficiently in a fast-paced, high-volume healthcare environment.
What We're Looking For
• Friendly, professional, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining attention to detail.
• Comfortable working with patients, families, and healthcare team members.
• Strong computer and data-entry skills.
• Ability to remain calm and organized in a busy environment.
• Previous experience in healthcare registration, customer service, medical office administration, or a related field is preferred.
Why You'll Love This Role
This is an opportunity to make a meaningful impact every day by helping patients feel welcomed, supported, and confident in their healthcare journey. If you enjoy interacting with people, solving problems, and providing outstanding service, you'll thrive in this role.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required
Experience
1 Year Customer Service Preferred
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