Patient Registration Representative Cancer Care Cary

Job description

Overview
Patient Registration Representative
WakeMed Waverly Hematology & Medical Oncology Cary
Make a Difference from the Moment Patients Walk Through the Door
At WakeMed Waverly Hematology & Medical Oncology Cary, our Patient Registration Representatives play a vital role in creating a welcoming and positive experience for every patient and family member. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.
What You'll Do
As a Patient Registration Representative, you'll be the friendly face patients see when they arrive for appointments. You'll help ensure each visit starts smoothly by:
• Greeting patients and families with warmth and professionalism
• Checking patients in and out for appointments
• Scheduling follow-up visits and coordinating future appointments
• Collecting copays and point-of-service payments
• Entering and updating patient demographic and insurance information
• Answering questions and providing exceptional customer service
• Working closely with clinical staff, providers, and patients to support efficient office operations
• Helping maintain an organized and welcoming front-office environment

Who You Are
You are someone who enjoys helping others and can stay organized while managing multiple tasks. You have excellent communication skills and are comfortable interacting with patients, families, physicians, and healthcare professionals.
You are:
• Friendly, compassionate, and customer-focused
• Detail-oriented and accurate with data entry
• Comfortable handling financial transactions
• Able to stay calm and professional in a busy healthcare setting
• Skilled at multitasking and prioritizing responsibilities

Why You'll Love This Role
• Be part of a caring oncology team dedicated to making a difference in patients' lives
• Build meaningful relationships with patients and families
• Work in a collaborative and supportive environment
• Gain valuable healthcare experience in a growing specialty practice
• Make an impact by helping create a seamless patient experience every day

Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required
Experience
1 Year Customer Service Preferred