Patient Registration Rep, Therapy Services

Job description

Overview
Patient Account Representative - Therapy Services Pool
Help Keep Rehabilitation Services Running Smoothly Across Our Network
Are you someone who enjoys helping people, staying organized, and making sure details are handled correctly? As a Patient Account Representative in our Thery Services Supplemental Pool , you'll play a vital role in supporting both inpatient and outpatient rehabilitation locations throughout our network. You'll step in to provide coverage during vacations, open positions, and employee leaves, helping ensure patients receive a seamless experience from registration through billing.
What You'll Do
• Support multiple rehabilitation locations as staffing needs arise.
• Welcome and assist patients during the admission and registration process.
• Verify insurance benefits and obtain authorizations or precertifications when needed.
• Help maximize insurance coverage and reimbursement by ensuring accurate patient and payer information.
• Enter charges and maintain accurate patient account records.
• Work closely with clinical and administrative teams to support efficient patient care and business operations.
• Provide excellent customer service while assisting patients, families, and healthcare providers.

What We're Looking For
• Strong communication and customer service skills.
• Excellent attention to detail and organizational abilities.
• Ability to adapt to different work locations and teams.
• Comfortable working with insurance information, patient accounts, and electronic systems.
• A team player who enjoys helping others and solving problems.

Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required Associate's Degree Business Administration Preferred Related Field Preferred
Experience
6 Months Customer Service Required 1 Year Healthcare Required 1 Year Accounting/Finance - Third Party Payors Required