Patient Registration Rep, Bilingual

Job description

Overview
At WakeMed, our Patient Registration Representatives, Bilingual, creates a welcoming first impression for every patient. This role is ideal for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and is passionate about delivering exceptional customer service.
What You'll Do
• Greet patients, visitors, and healthcare professionals in a friendly, professional, and service-oriented manner.
• Accurately register patients by entering demographic, insurance, and guarantor information into the electronic medical record system.
• Verify insurance coverage and collect copays, deductibles, and other point-of-service payments.
• Complete patient check-in and check-out processes while ensuring accuracy and efficiency.
• Schedule and coordinate patient appointments as needed.
• Serve as a liaison between patients, providers, clinical staff, and the community to facilitate a positive patient experience.
• Maintain confidentiality and comply with all organizational and regulatory requirements.
• Provide exceptional customer service while addressing patient questions and concerns with professionalism and empathy.
• Support front office operations to ensure smooth patient flow and an outstanding patient experience.

Who We're Looking For
• A bilingual customer-focused professional with excellent interpersonal and communication skills.
• Experience working in a healthcare setting with responsibilities such as patient registration, check-in/check-out, scheduling, or front desk operations.
• Knowledge of medical insurance verification and point-of-service collections.
• Strong attention to detail with the ability to accurately enter and maintain patient information.
• Ability to multitask and remain organized in a fast-paced environment.
• A collaborative team player who demonstrates professionalism, compassion, and a commitment to service excellence.
• Someone who embodies the Wake Way by treating every patient and teammate with respect, care, and accountability.
• Previous experience delivering high-quality customer service and creating positive experiences for patients and families.

The WakeWay to Excellence
• We put patients and families at the center of everything we do.
• We foster a culture of teamwork, respect, and collaboration to achieve the best outcomes.
• We embrace accountability, quality, and continuous improvement in our work.
• We support professional growth and encourage lifelong learning and development.
• We are committed to delivering compassionate care while advancing the health and well-being of the communities we serve.

Join our team and help create an exceptional experience for every patient who walks through our doors. At WakeMed, you'll play an important role in supporting our mission to improve the health and well-being of our community through compassionate, patient-centered care.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required
Experience
1 Year Customer Service Preferred