Patient Registration Lead

Job description

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.
Job Description:
Job Summary
Responsible for leading patient registration operations to ensure compliance, accuracy, and service excellence. Provides leadership in monitoring workflows, supervising staff assignments, and coordinating quality improvement initiatives. Ensures regulatory compliance, revenue integrity, and patient satisfaction through effective oversight of registration processes. Develops and implements staff training programs, performance monitoring, and process enhancements. Collaborates with departmental leadership, clinical staff, and revenue cycle management to achieve operational and financial goals.
Essential Functions
• Oversees registration workflows to ensure efficiency, accuracy, and compliance.
• Assigns, monitors, and reviews staff work to maintain service-level standards and patient satisfaction.
• Provides leadership, guidance, and performance feedback to registration representatives.
• Leads quality assurance programs and prepares compliance and performance reports.
• Collaborates with clinical and revenue cycle leaders to align registration processes with organizational objectives.
• Identifies opportunities for process improvement and implements best practices.
• Serves as an escalation point for staff, patients, and clinical partners in resolving complex issues.
• Develops and delivers training programs to ensure staff competency and consistency.
• Supports departmental budgeting, staffing, and scheduling needs.
• Performs other duties as assigned.

Education Requirement: Bachelor’s degree
Experience Requirement: 7+ years of experience in patient access, registration, or healthcare customer service, preferably in an emergency department or high-volume setting
An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.
Certifications & Licensures: N/A
Working Conditions
A. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%).
B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.
C. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%).
D. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation).
E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time).
F. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Never.
G. Repetitive motion: 4. Regular (> 50% of the time) (typing, data entry, scanning).
H. Working at heights above 4 feet: 1. Never.
I. Working in confined spaces: 1. Never.
J. Risk of injuries from use of equipment on the job: 1. Rare.
K. Job-related travel: 1. Never to 2. Occasional.
L. Loud noises: 2. Occasional (< 10% of the time).
M. Temperature extremes: 1. Never.
N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time).
O. Radiation: 2. Occasional (< 10% of the time).
P. Burns: 1. Never.
Q. Cuts/Punctures: 1. Never to 2. Occasional
R. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%).
S. Recombinant DNA or viral vectors: 1. Never.
T. Combative/violent people: 3. Intermittent (10%–50%).
U. Animal handling (including carcasses): 1. Never.
V. Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.
Physical Demands
This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. The role also involves frequent standing while performing tasks and frequent walking throughout the work environment.
Department:
Patient Registration
Shift:
Mid-Shift (United States of America)
Time Type:
Full time
Address:
222 Medical Circle
City, State :
Morehead, Kentucky