Patient Portal Liaison

Job description

• JOB DESCRIPTION DETAILS
• Job Summary:
• Provides CalvertHealth patients and/or their advocates enrollment assistance into the Patient Portal. Extracts and compiles data from multiple databases and creates, formats, and maintains Excel spreadsheets and digital dashboards relating to portal data.
• Education:
• High School diploma or GED equivalent required. Course work or continuing education in Allied Health, Nursing, Medical Administration, or Computer Science, preferred.
• Registration/Certification/Licensure:
• Registered Health Information Technician preferred.
• Experience:
• Minimum two years’ experience in a customer service and/or administrative role in healthcare with basic knowledge of Microsoft Word, Excel, and Outlook software applications with an emphasis on creating, formatting and manipulating Excel spreadsheets. Prior experience training/teaching the adult learner and knowledge of CRISP, NaviHealth and Meditech software, preferred.
• Other Requirements:
• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
• Effectively communicates with all patient populations and staff by implementing organization-wide communication techniques as a daily practice.
• Demonstrated proficiency of computer skills necessary to effectively complete position requirements to include Microsoft Word, Excel, Outlook, and applications.
• Previous experience and demonstrated professionalism in effectively communicating with customers and in promoting a positive service atmosphere.
• Ability to work independently, prioritize concurrent projects, meet deadlines, follow through with deliverables, and produce quality work.
• Ability to positively adapt to changes in the workload and priorities.
• Demonstrated initiative to analyze situations, recognize areas needing improvement, and perform duties within the scope of service although not directly assigned.