Patient Navigator-United Way

Job description

WHO WE ARE:
Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.
Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.
WHAT WE OFFER:
Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.
Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.
POSITION SUMMARY
The “Patient Navigator - United Way” (PN) is a grant-funded position supported by the Connect2Care program through June 2027, with the potential for renewal based on continued funding. The PN is an integral member of the Community Outreach and Engagement team and serves as a key link between community members and healthcare services.
Working closely with the ‘Community Health Program Manager and the Community Health RN Coordinator, the PN supports participants encountered in community settings by providing education about available services, facilitating appointment scheduling, helping participants overcome barriers to accessing care, and navigates them into care after the events, The PN also represents CHN at community events and outreach activities, fostering engagement and connecting individuals to appropriate healthcare and support services.
DUTIES AND RESPONSIBILITIES :
Essential Functions:
• Participate in community outreach events, health fairs, and engagement activities throughout the five boroughs, including evenings and weekends as needed.
• Educate participants on available services, health conditions, preventive care, health insurance options, and other health promotion resources.
• Conduct screenings and assessments in accordance with program requirements and established protocols.
• Connect participants to primary care, specialty care, behavioral health, preventive health services, and other CHN and community-based resources.
• Provide care navigation services, including appointment scheduling, reminders, follow-up, escort, as needed, and assistance addressing barriers to care.
• Serve as the primary point of contact for community partner referrals, facilitating patient scheduling and linkage to CHN services.
• Assist eligible participants with health insurance enrollment, renewals, and access to benefits.
• Conduct community-based, telephonic, and home-based outreach to engage participants, including those who are newly referred, difficult to reach, or lost to care.
• Assist participants following hospitalizations, emergency department visits, or other significant health events to facilitate timely follow-up care.
• Make referrals and coordinate services with CHN programs, healthcare providers, and community-based organizations.
• Build and maintain relationships with community partners to support outreach, engagement, and referral efforts.
• Collaborate with interdisciplinary care teams to support care coordination and communicate participant outreach and engagement outcomes.
• Maintain accurate and timely documentation of all participant interactions, services provided, referrals, and outreach activities in the electronic health record (EHR).
• Monitor participant feedback and concerns and escalate issues to appropriate staff as needed.
• Protect participant confidentiality and privacy in accordance with organizational policies and regulatory requirements.
• Perform administrative and other related duties as assigned.

Other Functions:
• Special projects as assigned by departmental leadership.
• Participates in designated program meetings.
• Participates in Center staff meetings.
• Participates in relevant internal and external training.
• Performs other related duties, as assigned.

EDUCATION & EXPERIENCE :
• High School Diploma or GED required.
• Two (2) years office and/or other related experience preferred.