Patient Navigator - Physician Services

Job description

Responsibilities
Under the Direct Supervision of the VP of Physician Services, the Patient Navigator will work in collaboration and continuous partnership with patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources to connect patients to relevant community resources, with the goal of enhancing patient health, well-being, decreasing patient readmissions and increasing patient satisfaction.
Qualifications
MINIMUM EDUCATION:
High School Graduate or GED Equivalent; relevant experience in lieu of High School Diploma/GED education will be considered.
MINIMUM WORK EXPERIENCE:
3 years previous customer service experience.
REQUIRED LICENSES/CERTIFICATIONS:
None
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:
Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, priorities, and manage time effectively. Ability to establish and maintain strong working relationships with staff and management; excellent organizational skills with emphasis on detail and ability to effectively communicate both verbally and in writing. Detailed oriented, team player, and an independent thinker.
ABOUT OAKBEND:
OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.