Patient Navigator - Orlando Health Cancer Institute

Job description

Position Summary
As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary
cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas — including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care — from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list.
Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
A Brief Overview
Provides a seamless navigation process by serving as a liaison between patients and their caregivers and the clinical care team, to enhance the patient experience and satisfaction. Consistently coordinates and manages the patient's plan of care through the cancer continuum, while building relationships with patients and Providers. Works in collaboration with Nurse Navigator and other members of the interdisciplinary team to provide safe delivery of the patient's plan of care.
Responsibilities
What you will do
• Establishes and maintains close collaboration with clinical, business staff, and multidisciplinary team members to ensure seamless patient care coordination.
• Develops and maintains positive working relationships with key internal/external customers.
• Coordinates patient care through the cancer continuum by assisting with timely access to care, coordinating/scheduling appointments and services, and encouraging adherence to treatment plans, protocols, and follow up care.
• Builds awareness of the oncology navigator’s role by participating in marketing and community outreach efforts.
• Demonstrates knowledge, skill, and coordination to provide care and guidance to the cancer patient from screening to survivorship.
• Participates in the performance improvement process with the department leaders, making ongoing recommendations, providing updates on institution practices, involved in the patient/guest satisfaction.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Serves as advocate for patients and families.
• Participates in community health promotion/awareness programs (health fairs, symposiums)
• Establishes and maintains professional role boundaries with patients, families, and multidisciplinary care team.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution

Qualifications
• High school diploma and medical terminology and/or basic anatomy training required, Cert, GED
• Three (3) years of relevant work experience in customer service required. Healthcare experience preferred. Navigation/care coordination experience preferred.
• For Oncology: Oncology Patient Navigator – Certified Generalist (OPN-CG) within 2 years of job entry date.