Patient Navigator, Full Time, Days, 8:30am-4:30pm, AMG Prof Neuro - Epilepsy Program, Summit, NJ

Job description

Responsible for identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health.
Principal Accountabilities:
• Triage patients and referrals to the correct provider clinic as per workflow.
• Retrieve and collect appropriate medical records and authorizations ensuring documents are added to the patient’s chart.
• Coordinates the patient’s care by facilitating patient, family or caregiver access to medical care providers, employees and resources as needed by the patient.
• Uses case management processes to ensure quality care is delivered to patients, families, and caregivers in the most efficient and effective manner across the care continuum.
• Knowledgeable in policies and procedures for all care partners Track order completion and follow up. Monitor patient compliance with patient treatment plan.
• Oversees the planning, scheduling, and implementation of day-to-day clinical activities and procedures for navigated patients.
• Develops and maintains relationships among patients, families and caregivers, and the patient’s care team.
• Responsible for keeping patient databases up to date and providing timely reports to the care team.
• Collaborates with medical providers, team members and clinic management in the planning and implementation of patient and team member education. May participate in the orientation, training, and evaluation of new staff.
• Acts as the primary contact point, advocate, and source of information for patients, and the community partners who help treat them.
• Provides timely communication with patients as required
• Assists the care team by helping to measure quality and identify, refine, and implement practice improvements.
• Stay organized to track and coordinate outpatient studies and appointments.
• Perform other duties as assigned.

Experience:
• High school diploma or equivalent required
• Bachelor’s degree or Associate's in Social Work, Psychology, Public Health, Health Administration, or a related field preferred.
• Minimum of 2 years in a healthcare, social services, or patient support role.
• Experience working with diverse populations and community-based resources strongly preferred.
• Certification as a Certified Patient Navigator (CPN) or Community Health Worker (CHW) preferred or willingness to obtain after hire