Patient Financial Advocate

Job description

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JOB SUMMARY
The duties of the Patient Financial Advocate include the core duties of the Financial Counselor (seen below), in addition to case management of uninsured patients from in room screening, to eligibility and enrollment in applicable government programs and other reimbursement programs. The Patient financial Advocate will closely follow open cases and file appropriate paperwork, appear in hearings, and assist patients with their financial needs. The Patient Financial Advocate will also be required by Saint Francis and the state
of Missouri to maintain training and certification. The Patient Financial Advocate is responsible for the efficient and successful counseling of patients who have been identified to have specific financial needs. The Patient Financial Advocate will provide patients with available financial options including financial liability, payment and pre-payment plans, financial assistance, HSF loans and other payment options. The Patient Financial Advocate will be responsible for managing and administering the Financial Assistance Program. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Healthcare System. Constantly works with and maintains restricted or confidential information for many sources within the Medical Center. Any and all duties as assigned by Manager and/or Director.
JOB DETAILS AND REQUIREMENTS
Hours: Monday-Friday 8:00am-4:30pm
Education:
• High school graduate or equivalent- required
• Bachelor's degree in Business, Healthcare, or other relevant area- preferred

Experience:
• Minimum of three (3) years healthcare, finance, business, call center, or customer service experience- required

Knowledge & Skills:
Knowledge of Fair Debt and Credit Act preferred.