Patient Dining Associate

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Patient Dining Associate
Location
Canton
Facility
Mercy Hospital
Department
Job Code
H08000
Shift
Day/Evening Rotation
Schedule
7:00am-3:30pm/12:00pm-8:30pm
Job Summary
Provides direct meal service to patients and visitors.
Job Details
Responsibilities:
• Assists with food preparation, loading, heating, tray assembly and sanitation.
• Provides food service delivery of menus and trays to patients/visitors.
• Maintains inventory to ensure work area is stocked with adequate and acceptable food and supplies.
• Assures quality in patient/visitor meal service by visiting patients after every meal delivery to ensure customer satisfaction and responding to patient/visitor concerns.
• Other duties as assigned.

Education:
• High school diploma or equivalent.

Certifications:
• None required.

Complexity of Work:
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:
• One year of experience in a customer service environment required.
• Food Service experience preferred.

Physical Requirements:
• Requires standing and walking for extended periods of time.
• Must lift and carry items up to 50 lbs.
• Ability to push service carts and maneuver tray stands.
• Requires a high degree of dexterity to perform all job positions in the work area.
• Ability to work in an environment with possible extreme temperature change.
• Visual acuity with the ability to distinguish colors used in coded dating system required.
• Hearing to normal range.
• Exposure to chemicals for the purpose of cleaning and sanitizing.

Personal Protective Equipment:
• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster .
Cleveland Clinic is pleased to be an equal employment opportunity employer.