Patient Care Services Director

Job description

Summary of Essential Functions
• Provides administrative leadership and oversight for operations within assigned service areas, including staffing, patient assignments, patient throughput, and resource pool management.
• Supervises and coordinates departmental activities in accordance with organizational mission, vision, policies, and strategic objectives.
• Assumes responsibility for the planning, direction, control, and evaluation of programs and services within assigned areas.
• Ensures the effective utilization of personnel, financial, and operational resources to support safe, high-quality patient care.

Educational Requirements
• Graduate of an accredited school of nursing.
• Bachelor of Science in Nursing (BSN) required.
• Master’s degree in nursing, healthcare administration, business administration, or a related field preferred; candidates actively pursuing a master's degree will be considered.
• Demonstrated proficiency in written and verbal English communication.
• Proficient in software applications required to perform the duties of the position.

Licenses and Certifications
• Current licensure as a Registered Nurse (RN) in the State of Texas.
• Current CPR, ACLS, and PALS certifications.

Knowledge, Skills, and Abilities
• Minimum of four years of leadership experience in an acute care healthcare setting; prior experience at United Regional preferred.
• Working knowledge of hospital operations and organizational structure.
• Strong verbal and written communication, interpersonal, and customer service skills.
• Demonstrated proficiency in computer applications and healthcare technology systems.
• Leadership style that fosters employee growth, engagement, accountability, innovation, and professional development.
• Ability to develop, implement, and evaluate patient care and operational management programs.
• Strong organizational skills with the ability to prioritize competing demands and make sound decisions based on available data.
• Proven ability to lead effectively in stressful or rapidly changing situations.
• Skilled in conflict resolution, coaching, and performance management.
• Committed to fair, consistent, and equitable application of organizational policies and practices.
• Approachable and supportive to physicians, staff, patients, and families during routine and challenging situations.
• Strong critical thinking and problem-solving skills for addressing complex clinical and operational issues.

Physical Requirements
• Full range of body motion, including manual dexterity, hand-eye coordination, and the ability to assist with patient handling as needed.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull items weighing up to 50 pounds.
• Corrected vision and hearing within normal ranges.
• Ability to work under stressful conditions and flexible or irregular hours as needed.
• Exposure to communicable diseases and bodily fluids consistent with a healthcare environment.

Duties and Responsibilities
• Directs the day-to-day operations of assigned departments and service areas.
• Supervises licensed and unlicensed personnel and ensures appropriate delegation of responsibilities during periods of absence.
• Establishes departmental goals aligned with the organization's mission, vision, values, and strategic plan.
• Maintains accountability for decisions that impact departmental performance and organizational outcomes.
• Creates an environment that promotes staff engagement, professional growth, innovation, and sound clinical judgment.
• Promotes effective interdisciplinary communication and collaboration to ensure coordinated patient care.
• Conducts ongoing assessments of the physical, operational, and cultural environment to ensure alignment with organizational goals, regulatory requirements, and standards of care.
• Ensures compliance with accreditation, regulatory, and quality standards.
• Oversees workforce planning activities, including staffing, scheduling, recruitment, retention, employee development, and succession planning.
• Supports the design and implementation of care delivery models that address community needs, staff competencies, available resources, and desired patient outcomes.
• Participates in organizational policy development and strategic initiatives.
• Serves as a clinical and operational role model, demonstrating leadership and competence in managing clinical emergencies and complex situations.
• Collaborates with physicians, advanced practice providers, and interdisciplinary teams to support efficient, high-quality, and cost-effective patient care.
• Leads quality improvement, patient experience, patient safety, and operational excellence initiatives.
• Fosters a patient- and family-centered care environment that recognizes the importance of family, caregivers, and support systems.
• Oversees census management, patient placement, staffing optimization, and bed flow operations.
• Maintains accountability for patient safety programs and actively participates in organizational safety initiatives.
• Communicates effectively with diverse audiences through both written and verbal methods.
• Maintains visibility and accessibility to staff, providing leadership, mentorship, coaching, and support.
• Performs other duties and responsibilities as assigned.