Patient Account Rep III - PFS Hospital

Job description

Responsibilities & Requirements
The Patient Account Rep III supports patient care and operational reliability by managing complex patient accounts and denials within the revenue cycle. This role serves as a lead resource for account resolution, payment posting, and financial counseling, ensuring accuracy and compliance with healthcare regulations. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.
Required Education:
• High school diploma or equivalent.

Required Work Experience:
• Three to five years of experience in medical billing, patient accounts, or a related healthcare revenue cycle environment.

Skills:
• Advanced knowledge of medical billing and collections processes
• Ability to investigate and resolve complex account discrepancies
• Proficiency with billing software and electronic health records (e.g., Epic)
• Strong written and verbal communication skills
• Ability to provide training and guidance to peers
• Attention to detail and accuracy in data entry and reconciliation
• Customer service and conflict resolution skills
• Understanding of HIPAA and patient confidentiality requirements
• Ability to work independently and prioritize multiple tasks

Preferred Qualifications
Preferred Education:
• Associate degree in healthcare, finance, business, or a related field.

Preferred Work Experience:
• Experience with Epic or similar electronic health record and billing systems
• familiarity with ICD-10 and CPT coding.

Preferred Licenses, Certifications, and Registrations:
• CRCR from Healthcare Financial Management Association (HFMA)

Overview
Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.