Patient Access Specialist

Job description

What We Offer
Patient Access Specialist (Full-Time)
Location: Novant Health Martinat Rehabilitation Center
Schedule: Monday-Thursday, 7:30am-5:00pm; Friday, 7:30am-11:30am
Start Every Patient's Journey with Compassion
As a Patient Access Specialist with Novant Health, you'll be the first point of contact for patients and families, helping create a welcoming and supportive experience from the moment they arrive. This role offers the opportunity to build meaningful connections, support exceptional patient care, and develop valuable healthcare administration skills within a collaborative team environment.
Why Join Novant Health?
• Purpose-Driven Work: Make a meaningful impact by helping patients begin their care experience with confidence
• Team-Oriented Culture: Be part of a supportive, collaborative team that values your skills and contributions
• Career Growth : Gain broad exposure across hospital departments and access pathways for professional development
• Competitive Benefits: Enjoy a full-time benefits package that supports your health, well-being, and financial goals
• Inclusive Environment: Thrive in a workplace where diversity, respect, and belonging are core values

What You'll Do
• Welcome and assist patients in the Emergency Department
• Perform pre-registration, registration, insurance verification, and accurate data entry
• Collect and process patient demographic and financial information
• Identify payment sources, collect co-pays or balances, and communicate effectively with insurers
• Support clinical teams by ensuring smooth transitions and accurate records
• Maintain compliance with state/federal regulations and Joint Commission standards
• Respond to patient needs in a fast-paced environment, including bedside registration or physical assistance when necessary
• Cross-train across multiple administrative areas to ensure flexibility and team coverage

What We're Looking For
Required
• High School Diploma or GED.
• Strong customer service and communication skills.
• Basic computer proficiency.
• Ability to maintain confidentiality and work effectively in a team environment.

Preferred
• One year of patient access, registration, billing, insurance verification, pre-certification, or related healthcare experience.
• One year of customer service experience.
• Experience in a medical office or healthcare setting.
• Knowledge of insurance plans, coordination of benefits, and patient registration processes.
• Basic medical terminology knowledge.
• Strong organizational, problem-solving, and multitasking skills.
• Ability to work across multiple registration areas and travel to other Novant Health locations as needed.

Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
201194