Patient Access Specialist

Job description

Join Our Team!
Are you passionate about delivering exceptional customer service in a fast-paced healthcare environment? Nemours Children's Health is seeking a dedicated Patient Access Specialist to join our Admitting Department. This rewarding role serves as a vital first point of contact for patients and families, ensuring a positive experience while supporting accurate registration, insurance verification, and revenue cycle processes.
Position Summary
The Patient Access Specialist is responsible for onsite patient registration, insurance verification, appointment scheduling, and point-of-service collections. With occasional guidance, this role also helps resolve registration, billing, insurance, and payment-related inquiries while delivering outstanding customer service to patients and families.
What Makes an Ideal Candidate?
We are looking for a team member who demonstrates:
• Strong critical thinking and problem-solving skills.
• Initiative and the ability to work independently while contributing positively to a team environment.
• Experience with patient collections and revenue cycle processes.
• A Cheerful, adaptable attitude and willingness to embrace change.
• Relationship-building skills that foster collaboration across departments.
• Clear, courteous, and professional communication abilities.
• A commitment to providing accurate information and supportive service to patients and colleagues.
• A continuous improvement mindset with enthusiasm for learning new systems, tools, and processes.
• Accountability and ownership of responsibilities while consistently delivering high-quality service.

Key Responsibilities
Patient Registration & Insurance Verification
• Obtain, verify, and update patient demographic information.
• Complete patient check-in and check-out processes accurately and efficiently.
• Distribute clinic-specific forms and required documentation.
• Verify guardianship information and obtain insurance cards.
• Verify insurance coverage and eligibility.
• Secure authorization and referral information as needed for each encounter.
• Create and maintain patient charts within the electronic health record (EHR) system.

Financial Responsibilities
• Collect copays, prepayments, and outstanding patient balances.
• Assist with registration, billing, insurance, and payment inquiries.
• Support revenue cycle activities while maintaining excellent customer service standards.

Scheduling & Documentation
• Schedule patient appointments according to departmental policies and procedures.
• Ensure required annual forms are complete, accurate, current, and maintained in accordance with organizational policies.

Administrative Support
• Sort and distribute mail, medical records, and other correspondence.
• Receive delivered equipment and documents.
• Maintain a clean, organized, and professional lobby and work area.
• Participate in staff meetings, educational sessions, and ongoing training.
• Take phone messages and provide administrative support as needed.
• Perform additional duties during downtime, including attaching claims to visits and working assigned work queues.

Qualifications
Required
• High School Diploma or equivalent.
• Specialized training beyond high school (1-2 years preferred).
• Minimum of 2-3 years of medical office experience.

Preferred
• Bilingual (English/Spanish).
• Experience with Epic electronic health record system.

Why Join Us?
As a Patient Access Specialist, you will play a critical role in supporting patient care by creating a welcoming experience and ensuring accurate registration, insurance, and financial processes. If you thrive in a fast-paced environment, enjoy helping others, and are committed to excellence, we encourage you to apply.