Patient Access Specialist I- Emergency Room (Night Shift)

Job description

Full time. Night shift. Weekend and/ or holiday rotation may be required.
As a Patient Access Specialist, you are often the first point of contact for our patients—setting the tone for their entire healthcare experience. This role combines customer service excellence with administrative precision to support patients, providers, and care teams across our clinics and Regional Medical Center.
What You’ll Do
• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.
EDUCATION: High School Diploma, GED, or HiSET equivalent preferred.
LICENSE/CERTIFICATION/REGISTRY: None.