Patient Access Services Team Leader

Job description

Job Title & Specialty Area: Patient Access Services Team Leader
Department: Beh Hlth and Psychiatry Access Ctr
Location: Dallas, TX
Shift: M-F 8A-4:30P
Job Type: On-Site
Why Children's Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
Develops and directs implementation of standards, processes and systems to enhance quality, consistency, efficiency, and timeliness of responsibilities within the department. Also serves as a technical expert and a resource to staff, patients and visitors. Consistently demonstrates the core values of Children's Medical Center and serves as a role model to other employees. Responsible for monitoring and resolving accounts within Patient Access work queues, monitoring volume on ED track board, maintaining department schedules to align appropriate staffing to changing volume. Serves as a people leader by maintain timecards, participating in the interviewing and hiring process, training and education of new staff and provides coaching, counseling or disciplinary actions as needed. ESSENTIAL FUNCTIONS
Responsibilities:
• Performs all duties and responsibilities for the Access Team. Participates in program development and department process improvement. Assists manager in communication of new procedures. Appropriately engaging staff participation and monitoring staff compliance.
• Collaborates with manager to assess work to ensure that all staff hours are efficiently utilized. Establish and maintain staff schedules to ensure adequate coverage. Responsible for effectively managing their time to ensure timely completion and reporting of projects and other administrative duties. Coordinates and supervises daily operations of patient access functions in order to ensure quality and compliance.
• Acts as role model and provides effective problem-solving or general assistance to all levels within their assigned areas of responsibility. Consults and communicates with staff, managers, directors, and other hospital departments as required to maintain efficient hospital operations. Responsible for analyzing problems and elevate to department leadership as appropriate.
• Monitor individual staff performance including coaching, mentoring, training, providing constructive feedback and be an active participant in performance improvement efforts. Provide staff education and training and is responsible for motivating and orienting staff. Must remain current on all regulatory requirements to include HIPAA regulations and Joint Commission standards.
• Conducting random quality assurance of team’s work assignment to ensure that department and organization standards are met.
• Participates in interviewing applicants and in the selection of new employees.
• Performs other duties as assigned.

WORK EXPERIENCE
• At least 5 years job related experience Required
• Bi-lingual speaking Preferred
• At least 1 year supervisory experience Preferred

EDUCATION
• Associates Degree or above Required
• Bachelors Degree Preferred

A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.