Patient Access Services Rep-Call Center

Job description

Job Overview
What You Can Expect:
Our Patient Access Service Representatives love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the everyday functions of our hospital & clinic life? If so, Grand Itasca is where you belong!
We're glad you are thinking about joining us.
Grand Itasca is a great place for Patient Access Service Representatives. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.
Let's talk about benefits .
• Competitive pay
• Tuition reimbursement and scholarship/grant opportunities
• Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
• Generous paid time off package to maintain a healthy home-work balance
• STDB (short term disability bank)
• 401K with employer contributions
• Experience Pay Given
• Shift differential
• Employee Referral Program
• On-the-Job training!

About the Position
• Patient Access Services Representative - Call Center
• Full-Time 1.0 FTE (80 hours per pay period)
• Days
• Hybrid
• INTERNAL POSTING THROUGH: 10/21/2026

JOB SUMMARY:
This position is responsible for answering all incoming calls to the facility during clinic hours. Employees are responsible for determining the needs of the caller as quickly and as courteously as possible and responding appropriately.
Here's what you'll do when you join us:
• Demonstrate proficiency in directing phone calls to the appropriate area and/or sending an electronic message to the appropriate area accurately.
• Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls.
• Demonstrate proficiency in the scheduling of patient appointments. This includes following principles of scheduling with the required information populated.
• Verify insurance, patient information, guarantor and account information at the time of scheduling.
• Confirms provider appointments by calling patients to remind them of appointment time and location and manages rescheduling appointment if necessary.
• Daily completion of patient and claim edit work queues as required to improve the revenue cycle.
• Collaborates with the business office, financial advocates and the Designated Authorization Group (DAG) to support the revenue cycle.
• Prioritizes the customer experience and acts with the customer in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers; established and maintains confidential, trusting, and respectful relationships with patients, coworkers and external customers.
• This list is not all-inclusive, and another task or job may be assigned relative to the successful performance of this job.

If you have these qualifications, we'd love to chat:
• Age 18 years or older
• Associates degree in business related field preferred
• An Understanding of revenue cycle management and the ability to collect co-payments and present fiscal information in a professional confidential manner.
• Ability to use appropriate computer applications.
• Excellent customer service and communication skills.
• Ability to discuss financial obligations with patients in a professional and confidential manner.
• Adhere to all Grand Itasca Clinic and Hospital policies.
• Maintains consistent and reliable attendance.
• Perform other related duties as required. This list is not all-inclusive, and any other task or job may be assigned in the future.

About Grand Itasca:
Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.
Benefit Overview
Grand Itasca Clinic & Hospital offers a generous benefits package including medical, dental, vision, life insurance, short- and long-term disability, PTO, a short-term disability bank, retirement,tuition reimbursement, early access to earned wages and more. Employees also have access to voluntary insurance options, and resources to support their financial and personal well-being. For additional information, please follow this link: https://www.granditasca.org/benefits/AFSCME-C
Compensation Disclaimer
The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
$19.25- $26.07 Hourly