Patient Access Scheduler

Job description

Summary of Essential Functions
• Serves as a patient care team member by performing assigned clerical processes including but not limited to: Collects data from physician’s office for scheduling, registering future patients.
• Required to be knowledgeable of hospital policies concerning all admissions and registrations.
• Must be fully versed in all aspects and functions of the admitting/registration/business office requirements.
• Expedites and facilitates the efficient admission/registration process and provides systematic and courteous service.
• Required to be knowledgeable of required legal forms and obtain mandated forms.

Educational Requirements
• High school diploma or equivalent required.
• Must be able to communicate effectively in English, both verbally and in writing.

Knowledge/Skills/Abilities
• Clerical skills and medical terminology preferred.
• Ability to communicate effectively and courteously with medical and technical personnel.
• Demonstrate patience, tact, diplomacy and persistence in daily contact with patients, physicians and their staff, visitors, and all hospital personnel.
• Must be able to prioritize work according to written or verbal instructions using organizational skills and sound judgment.
• Ability to type forty (40) wpm for computer data entry ensuring correct spelling and grammar.

Physical Requirements
• Primarily works the day shift tour of duty; additional hours may be asked to work other hours as needed, including weekends.
• May be expected to lift over twenty five (25) pounds.
• Ability to distinguish between numbers and symbols.
• Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers.
• Walking and climbing to accomplish tasks.
• Corrected vision and hearing to normal or near normal range.
• Extended periods of sitting and/or walking depending on specific duties.

Duties and Responsibilities
• Answer telephone according to hospital policy in a courteous manner expressing a greeting to the caller and identifying self and department.
• Schedules patients for all procedures using the hospital system according to established procedures.
• Accepts reservations from physician’s office in a professional and courteous manner. Record date, time and individual communicated with.
• Works cooperatively with physician offices and departments in the hospital.
• Courteously performs patient pre-registration duties, include obtaining limited demographics and insurance information Data/information is accurate and complete.
• Communicate appropriate instructions to patients.
• Check Medical Necessity on assigned scheduled procedures for Medicare patients. Follow departmental process established for ABN’s.
• Review schedule to ensure that an appropriate time is available and ensure all information is accurate.
• Spells and use medical terminology accurately.
• Ensure procedures requiring authorization prior to scheduling is obtained.
• Anticipates conflicts in scheduling examinations, notifying management for assistance.
• Performs all other tasks/responsibilities as necessary.