Patient Access Representative

Job description

HealthPartners is looking to hire a Patient Access Representative to join our Westfields Hospital and Clinic team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Team members are assigned to a primary check-in/Registration area on campus within the patient access team They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax.
Essential Duties:
Clinic Scheduling, Registration and Check In
• Accurately and appropriately schedules patients.
• Confirm arrival time, appointment time, and any other applicable instructions.
• Educate patient of any preparation and/or instructions needed prior to procedure.
• Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR).
• Look for existing orders and link them to appointment.
• Monitor and schedule the Referral Work que’s as assigned.
• Accurately and appropriately register and check in patients for their appointments.
• Check in patients for their appointments, complete all needed information and direct them to the appropriate location.
• Provide appropriate forms as designated by clinical staff and/or standard practice.
• Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice.
• Collects and posts patient co-pays/deductibles/balances consistently and accurately.
• Assists patients with any follow up appointments at check out

Work Schedule:
Monday – Friday, clinic hours
Required Qualifications:
Education, Experience or Equivalent Combination:
• High School graduate or equivalent experience.

Preferred Qualifications:
Education, Experience or Equivalent Combination:
• 2-year degree in related studies; and/or equivalent experience.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Knowledge, Skills and Abilities:
• Excellent verbal and written communication skills.
• Knowledge of medical terminology
• Excellent customer service skills.
• Ability to interact positively with people from various cultures and backgrounds.
• Must successfully complete all training programs during introductory period.
• Excellent verbal and written communication skills.