Patient Access Representative

Job description

Responsible for registration of patients to obtain required information and legal signatures for treatment and billing of hospital services. Communicates effectively and in a friendly and courteous manner with all patients, coworkers and visitors.
Essential Duties and Responsibilities:
• Answers incoming hospital telephone calls and directs to the appropriate person or department
• Interfaces with patients and families, physicians and staff
• Keeps all patient information confidential in compliance with HIPAA guidelines
• Admit patients and process their paperwork
• Enters patient admitting information into computer and routes printed copy to designated department
• Obtains signed statement from patient to protect hospital's interests
• Explains hospital regulations, such as visiting hours, payment of accounts, and schedule of charges
• Collect monies due and document in billing system
• Escorts patient or arranges for escort to assigned room or ward
• Handle funds per office procedure
• May compile data for occupancy and census records
• Other duties as may be assigned.

Job Requirements
Education: High School diploma/GED
Licensure/Certification:
Experience: Minimum of one year of office experience required. Previous experience in registration or admitting in a hospital preferred. Previous customer service experience and excellent interpersonal skills required. Knowledge and use of computers is required. Medical terminology preferred. Understanding of health insurance and billing preferred.
Physical Requirements: Frequent periods of sitting; occasional standing and walking. Frequent bending, stooping, reaching, pulling. Frequently lift 25 lbs and occasionally lift up to 50 lbs.