Patient Access Representative I

Job description

It's more than a career, it's a calling.
WI-SSM Health St. Mary's Hospital - Madison
Worker Type:
Regular
Job Highlights:
Schedule : 11pm - 7am, one weekend per month and holiday and on call rotation
Location : SSM Health St. Mary's Hospital - Madison, WI
Qualifications : Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skills
What Makes This Role Unique
This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.
If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.
Why Join SSM Health
You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:
• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.
Job Summary:
Leads assigned staff in performing activities related to patient registration.
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

EDUCATION
• High School diploma/GED or 10 years of work experience

EXPERIENCE
• One year experience

PHYSICAL REQUIREMENTS
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
• None

Department:
8701300033 PAS - St. Mary's Madison
Work Shift:
Night Shift (United States of America)
Scheduled Weekly Hours:
20
SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.