Patient Access Representative

Job description

Overview
The Patient Access Representative is responsible for providing efficient and courteous service to patients for registration and scheduling within established policies and procedures; is responsible for promptly greeting patients and visitors and assisting in directing the flow; is responsible for posting accounts daily.
Responsibilities
• Greets patients courteously, determines their needs, and offers assistance.
• Registers patients by performing necessary procedures such as preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to the immediate supervisor.
• May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
• Answers inquiries related to patient accounts and advises patients regarding insurance benefits.
• Receives all payments and deposits, issues receipts for monies received, and maintains proper accounting of all funds received.
• Posts charges daily to the appropriate patient accounts.
• Posts payments to patient accounts daily.
• Contacts insurance carriers and agencies to obtain precertification for ancillary, admission, and surgical procedures.
• May transport patients in wheelchairs.
• Operates various office equipment including copiers, fax machines, and other assigned equipment.
• Operates communication systems, including placing and answering telephone calls, paging or contacting staff, and maintaining appropriate records.
• May serve as a general receptionist for the clinic, providing non-technical information regarding clinic services or referring inquiries to the appropriate person.
• Makes and maintains appointment schedules for clinic physicians.
• May obtain required signatures on reports and records related to release of information according to clinic policies.
• May assist physicians and nursing personnel as required.
• Contacts patients, physicians, or others for information necessary to properly complete insurance or other billing requirements.
• Maintains files according to established procedures for efficient clinic operation, including patient charts.
• Compiles periodic and statistical reports and other data as directed.
• Maintains the work area in a clean and safe manner.
• Performs other related duties as assigned.
• Complies with all policies and standards.

Qualifications
Minimum Education:
• High School diploma or equivalent required. Associate’s degree preferred.

Minimum Work Experience:
• High School Diploma or Equivalency required.
• Two years experience in healthcare registration preferred
• Excellent verbal, presentation and written communication skills.

Required Skills, Knowledge, and Abilities:
• Ability to communicate in English, both orally and written.
• Ability to work independently within general guidelines.
• Ability to work well with others in a calm, friendly manner in a high volume, high stress environment.
• Ability to remain focused amid frequent interruptions.

Required to comply with OSHA regulations for the N95 respirator training and fit testing. (job classifications that require fit testing)