Patient Access Liaison - Infusion at Mullica Hill

Job description

MAJOR FUNCTION:
The Patient Access Liaison is responsible for delivering a comprehensive, “Patients First” experience by accurately registering patients across all access points, obtaining and verifying demographic, financial, and insurance information, and ensuring patients understand hospital policies, consent forms, and required documentation. This role serves as a key liaison between patients and the multidisciplinary care team, coordinating care within the Medical Infusion department to support patients throughout their treatment journey. Utilizing strong critical thinking skills, the position addresses and removes barriers to care, assists with scheduling, pre-authorizations, and program eligibility (including Medicaid and other assistance programs), and ensures financial responsibilities are communicated and collected when appropriate. Overall, the role is essential in promoting seamless, high-quality patient experience through effective coordination, customer service, and patient support
QUALIFICATIONS:
Education & Experience:
• High school diploma or equivalency required
• Authorization experience strongly preferred
• One-year medical oncology scheduling experience preferred
• Minimum of 3 years of experience working with patients in a health care setting required.
• Chemotherapy/hematology authorization experience preferred
• Demonstrated skill providing exceptional customer service and conflict resolution

Certification/Licensure:
• NA

Knowledge & Skills:
• Knowledge of presumptive eligibility; family care, Medicaid and/or charity care programs preferred.
• Computer data entry.
• Proficient in utilizing electronic systems and technology to support patient access, registration, and care coordination function
• Knowledge of EPIC EMR preferred.
• Knowledge of Chemotherapy EPIC management tool preferred.
• Bi-lingual (Spanish) a plus.
• Base knowledge of medical terminology, ICD-10 and CPT coding is preferred.
• Must be able to demonstrate empathy, integrity, honesty and compassion.
• Ability to build trust with patients, families and care team by being accessible, accurate and supportive while working within the scope of practice.
• Must be able to work in a fast-paced environment with a diverse population while maintaining a professional attitude and providing great customer service.
• Strong communication and organizational skills, with proven experience delivering exceptional customer service and managing conflict resolution

Physical Requirements:
N: Never O: Occasionally (80%)
Lifting C Standing F Sitting F
Lifting 20-50lbs O Climbing O Kneeling O
Lifting>50lbs N Crouching F Reaching F
Carrying F Hearing C Walking C
Pushing F Talking C Vision C
Environmental Conditions:
Noise F Varied Temperatures O Cleaning Agents F
Noxious odors N Patient Exposure C Operative Equipment N
• Ability to travel among hospital sites preferred.

BENEFITS INFORMATION:
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