Patient Access Lead - Patient Access

Job description

• Assists the Patient Access Supervisor with oversight of the scheduling team for inbound and outbound scheduling, rescheduling and cancellations. This includes capturing current demographic and insurance data for all patients.
• Assists in ensuring timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order.
• Partners with ancillary departments in Florence, Cheraw, Clarendon, Darlington. Dillon, Loris, Seacoast and Carolina Forest ensuring the specific templates meet patient and facility needs.
• Monitors the scheduling worklists and assists the Scheduling Supervisor with determining resource allocation.
• Performs quality assurance audits of scheduling team via shadowing and the pulling of recorded calls.
• Supports and assists the Operations Manager and all Supervisors as needed.
• Participates in special projects, as needed, and suggests continuous improvement processes.
• Acts as a point of escalation when patient cases need to be escalated due to urgency or an issue.
• Oversight with new hires ensuring they are properly trained and supported.
• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

Work Schedule: 80 hours bi-weekly
Qualifications:
• Patient Access Reservations and Scheduling – scheduling experience
• Experience with Windows based computers and Microsoft Office
• Written and verbal communication skills with persons of all ages and diverse backgrounds
• Problem solving and performance improvement skills
• Revenue Cycle knowledge and the understanding of how this work impacts such

Requirements:
Degrees:
High School/Ged