Patient Access Lead - Children's Multispecialty

Job description

Inova Children's Multispecialty Clinic - Willow Oaks is looking for a dedicated Patient Access Lead to join the team. This role will be full-time day shift: Monday- Friday, office hours 8am-5:00pm
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Team Lead Job Responsibilities:
• Oversees intake operations, monitors key performance indicators (KPIs), and leads documentation and registration improvements.
• Leads process improvements and trains staff on new tools and system updates.
• Monitors metrics and streamlines case management handoffs.
• Monitors metrics and leads financial improvement initiatives.
• Leads accuracy initiatives, monitors trends, and trains staff in insurance and contract coordination.
• Monitors satisfaction and leads service recovery efforts concerning patient inquiries and issues.
• Oversees kiosk operations and optimizes patient experience.
• Leads messaging initiatives, coaches staff and promotes service equity among patients.
• Monitors referral metrics and streamlines processes.
• Optimizes scheduling systems and monitors utilization.
• Monitors transport performance and leads coordination efforts.
• Leads duplicate prevention efforts and aligns with Health Information Management (HIM) protocols.
• Coordinates with UR teams to reduce denials.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations
• May perform additional duties as assigned

Minimum Qualifications:
• 3 years of patient access experience
• High school diploma or GED