Patient Access Coordinator - Wound Care

Job description

Your experience matters
Highpoint Health – Sumner with Ascension Saint Thomas is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As Patient Access Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
Recognized as Best Specialty Practice in Sumner County for two consecutive years , our Wound Care department takes pride in delivering quality care in a welcoming, team-oriented environment. Our team works alongside dedicated providers in a fast-paced setting where collaboration, compassion, and a positive attitude make a difference every day. We work hard, support one another, and believe there's always room for a little laughter along the way! We're looking for a dependable, organized, and customer-focused individual who thrives in a busy environment and enjoys being part of a team committed to making every patient's experience a positive one.
How you’ll contribute
A Patient Access Representative who excels in this role:
• Greet and register patients while providing exceptional customer service and ensuring a positive patient experience.
• Schedule patient appointments and procedures, coordinating with providers and clinical staff to support efficient daily operations.
• Obtain, verify, and accurately enter patient demographic, insurance, billing, and clinical information into the registration system.
• Verify insurance eligibility and benefits, obtain necessary precertifications and prior authorizations, and ensure compliance with payer requirements.
• Calculate and communicate patient financial responsibilities, including copayments, deductibles, and estimated out-of-pocket expenses.
• Collect and process patient payments, maintain accurate daily collection records, and assist with cash deposits.
• Explain registration forms, financial documents, and other necessary paperwork to patients and caregivers, addressing questions and concerns professionally.
• Maintain accurate patient records and documentation while protecting confidential patient information.
• Answer incoming telephone calls, respond to patient inquiries, and direct calls appropriately.
• Balance patient registration, appointment scheduling, insurance authorizations, and administrative responsibilities based on departmental needs.
• Review and correct assigned departmental reports, account discrepancies, and registration errors to maintain accuracy.
• Assist with patient account adjustments, discounts, and other registration-related financial processes.
• Coordinate with clinical staff, providers, and other departments to ensure timely patient access and efficient workflows.
• Assist with ordering departmental supplies and coordinating meetings or other administrative activities as needed.
• Support team members by sharing updates to registration processes, insurance requirements, and departmental procedures.
• Maintain an organized, welcoming front-desk environment while helping minimize patient wait times.
• Demonstrate flexibility, strong organizational skills, and the ability to prioritize multiple responsibilities in a fast-paced setting.
• Perform other duties as assigned to support Wound Care operations.

What we’re looking for
Applicants should have a high school diploma or equivalent. Additional requirements include:
• Previous experience in healthcare registration, patient access, medical office administration, or patient scheduling preferred.
• Experience with insurance verification, benefits coordination, and obtaining prior authorizations preferred.
• Experience with patient collections, copayments, and financial documentation preferred.
• Familiarity with Meditech and/or Wound Expert preferred.

Skills & Qualifications
• Strong customer service and interpersonal skills with a commitment to providing a positive patient experience.
• Excellent organizational, time management, and multitasking abilities.
• Ability to prioritize competing responsibilities and adapt to changing departmental needs.
• Strong attention to detail and accuracy when handling patient information, insurance documentation, and financial transactions.
• Effective verbal and written communication skills when interacting with patients, caregivers, providers, and coworkers.
• Ability to exercise critical thinking, sound judgment, and independent decision-making with minimal supervision.
• Comfortable working in a fast-paced healthcare environment while maintaining professionalism under pressure.
• Ability to work collaboratively with a multidisciplinary team and maintain positive working relationships.
• Basic computer proficiency and ability to learn electronic registration, scheduling, and medical record systems.
• Ability to maintain confidentiality and appropriately handle protected health information.
• Dependable attendance, punctuality, and a strong sense of accountability.
• Willingness to learn new processes, accept feedback, and assist with responsibilities outside primary duties as needed.

Schedule: Monday – Friday, 7:30am – 4:00pm
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about Highpoint Health – Sumner with Ascension Saint Thomas
Highpoint Health – Sumner with Ascension Saint Thomas is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women’s services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.
EEOC Statement
“Highpoint Health – Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”