Patient Access (Casual) | Hospital ETC

Job description

Be the welcoming face of emergency care.
At CentraCare St. Cloud Hospital , our Patient Access Assistants in the Emergency Trauma Center (ETC) play a critical role in supporting patients and families during some of their most urgent and unexpected healthcare visits. You will help ensure a smooth registration experience while providing compassionate service in a fast-paced emergency care environment.
This is a Casual position , ideal for individuals seeking flexibility. Rather than working a set schedule, casual employees help provide coverage as needed for vacations, leaves, staffing gaps, and periods of increased patient volume.
If you enjoy helping others, thrive in a dynamic setting, and can remain calm and compassionate during busy situations, we'd love to meet you.
What You'll Do
• * Welcome patients, families, and visitors with professionalism and empathy.
• * Register and check in patients accurately and efficiently.
• * Gather and verify insurance, demographic, and financial information needed for billing and patient accounts.
• * Utilize critical thinking and sound judgment to resolve registration and account issues.
• * Communicate effectively with patients, providers, and care teams to ensure a seamless experience.
• * Maintain accuracy while handling confidential patient information and navigating healthcare systems.

Schedule - Casual Position
• * Flexible, as-needed scheduling based on department staffing needs.
• * No guaranteed hours.
• * Opportunities may include day, evening, night, weekend, and holiday shifts.
• * Ideal for individuals seeking supplemental income or a flexible work schedule.

Pay and Benefits (Total Rewards):
• * $20.31+ per hour however, we pay more for experience.
• +$1.05 per hour on weekends
• +$1.00 per hour shift differential (4-hr min) 3pm to 11pm.
• * Full Pay Spectrum for this position: $20.31 - $30.47 / hour

Qualifications
Required
• * High school diploma or equivalent.
• * Strong customer service and interpersonal skills.
• * Excellent verbal and written communication abilities.
• * Ability to multitask while maintaining attention to detail.

Preferred
• * One to two years of post-secondary education in business, administrative support, healthcare administration, or a related field.
• * Previous experience in patient registration, scheduling, billing, accounts receivable, collections, or customer service.
• * Prior healthcare experience in a clinic, hospital, or medical office setting.

Why Join Us?
• * Make a meaningful impact on patients and families every day.
• * Be part of a respected healthcare organization dedicated to exceptional care.
• * Work in a collaborative, supportive team environment.
• * Gain valuable healthcare experience with opportunities for professional growth and advancement.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.