Patient Access Associate

Job description

We are seeking a is seeking a full-time Patient Access Associate at Inova Fairfax Medical Campus. This position will support several departments throughout the hospital.
Hours: Monday-Friday 8:30am-5:00pm.
The Patient Access Associate performs foundational front-line duties to support patient intake, registration, scheduling, and basic administrative operations. This role assists with routine operations to ensure a seamless patient experience. The Patient Access Associate may be responsible for one or more of the following duties and responsibilities:
Job Responsibilities
• Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Notifies case managers and documents referrals.
• Provides estimates and collects payments.
• Verifies basic eligibility and coverage.
• Answers routine questions and escalates issues.
• Assists with check-in and troubleshoots basic issues at patient kiosks.
• Provides appointment and billing information and offers empathy.
• Documents and routes referrals.
• Schedules routine appointments.
• Requests routine transport and confirms details.
• Flags duplicate records and scans identification.
• Flags cases needing review.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:
Education: High School or GED
Preferred Qualifications:
• Experience in a hospital, emergency department, outpatient, or ambulatory setting
• Knowledge of insurance verification, authorization requirements, pre-registration, and point-of-service collections
• Familiarity with Epic or another electronic health record and patient access system
• Proficiency with Microsoft Office, especially Excel, Word, and PowerPoint