Patient Access Associate

Job description

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Expected pay for this position is $21.25-25.00/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Overview
This job is located in Evergreen Park,IL
Travel between Main Campus and Center for Health (Oak Lawn)
3 days per week; work shift 3:00-11:30 ; rotating weekends/holidays
2nd shift- 24 hours a week
Training schedule
The first and second week are typically during morning hours. 1 week shadowing in the department. The second week is ideally an EPIC class. The 3rd week is split with two days returning at the elbow with their trainer the other days will be on their hired shift.
POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.
Qualifications
REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months
PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology
OSF HealthCare is an Equal Opportunity Employer.