Patient Access Associate - Emergency Department

Job description

Inova Loudoun Hospital – Emergency Department is looking for a dedicated Patient Access Associate to join the team. This role will be full-time, Monday-Friday, 7:00 AM – 3:30 PM & Every Other Weekend.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, & flexible work schedules .

Patient Access Associate Job Responsibilities:
• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules for routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:
• Education : High School or GED

Preferred Qualifications:
• Travel : Must be able to rotate through any of our ED locations: Leesburg, Lansdowne, Ashburn
• Experience : Healthcare experience is a plus; prior experience working in a fast-paced environment.
• Schedule : Must be able to work day-shift during onboarding/training (2-3 months) before moving to shift hired into
• Skills/Qualities : dependable, compassionate, professional, willing to learn, and comfortable working with patients in a fast-paced Emergency Department environment.
• Other : Will not consider candidates with limited availability