Patient Access Advocate Lead

Job description

The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols.
Essential Job Function:
• Acts as a resource to be the first point of contact for patients and guests upon entrance.
• Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.
• Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.
• Collects eligible copays consistently and has a high collection rate.
• Reviews registration of patients and ensures processes and procedures are followed according to organization standard.
• Trains and supports new hires in the department as well as advises on payment postings and insurance questions.
• Performs other duties as assigned.

Education:
• Required: High School Diploma or equivalent.

Experience:
• Required: 5 years.

Licensure/Certification/Listing: