PA Hc Assoc III - Frankfort (40 Hrs/Wk Days)

Job description

Overview
Riverside Healthcare is seeking a highly skilled and experienced Patient Access Healthcare Associate III to join our team in Kankakee, Illinois. The Patient Access Healthcare Associate III will be responsible for ensuring seamless patient registration, verifying insurance coverage, and maintaining compliance with Medicare/Medicaid regulations. This role requires exceptional customer service skills, proficiency in phlebotomy and EKG tracings, and the ability to manage a fast-paced environment independently and demonstrates flexibility with assignments within professional scope/duties/licensure. The ideal candidate will project a mature, compassionate demeanor while effectively navigating the hospital's revenue cycle and providing a concierge-style patient experience.
Essential Duties
• Patient Registration: Accurately collect, analyze, and record all necessary demographic, insurance/financial, and clinical data for scheduling, pre-registering, and registering patients from all payer classes. Ensure that all information is entered into the system promptly and correctly.
• Insurance and Compliance: Perform thorough verification of patient insurance coverage, including Medicare and Medicaid, ensuring compliance with payer requirements for medical necessity and precertification. Complete third-party eligibility and benefit verification to secure accurate payment.
• Customer Service: Deliver exceptional customer service with a compassionate, concierge-style approach. Interact with patients and their representatives to address their needs, explain hospital revenue cycle policies, and resolve payment issues.
• Specimen Processing and Phlebotomy: Perform phlebotomy, process drop-off specimens, and conduct routine EKG tracings. Ensure accurate labeling, storage, and transport of specimens according to laboratory policies and procedures.
• Documentation and Record Management: Prepare and distribute required forms, documents, and reports, including medical record forms and labels. Maintain accurate records and ensure compliance with EMTALA, HIPAA, and other relevant regulations.
• Patient Flow and Coordination: Manage patient flow in ambulatory care, pre-op testing, and clinics. Provide pre-test instructions, assist with documentation, and ensure proper preparation for tests and procedures.
• Problem Solving and Analysis: Analyze patient data and hospital resources to determine financial responsibilities and resolve issues related to registration and insurance. Ensure accurate documentation of financial expectations and medical necessity verification.
• Training and Support: Assist in the training of new personnel and support other healthcare staff as needed. Attend all advanced registration classes and mandatory department meetings.
• Laboratory Testing: Perform moderately complex laboratory testing using Sysmex Hematology Instrument and Piccolo Chemistry Instrument. Conduct Point of Care testing, including Complete Blood Count, Comprehensive Metabolic Panel, and INR finger sticks, ensuring specimen integrity and reporting critical values.

Non-essential Duties
• Administrative Support: Sort and distribute mail and faxes. Conduct reminder calls for patient appointments and pre-register scheduled patients. Manage patient transportation within the hospital and assist with securing external transportation.
• Community and Specimen Collection: Assist with community health screenings, employee health physicals, and other departmental needs. Confirm specimen acceptability and ensure accurate collection and delivery.
• General Assistance: Escort patients to exam rooms, take vital signs, and assist with procedures and diagnostic tests as needed. Maintain logs of patients and procedures and perform other duties as assigned.

Responsibilities
Required Experience
• Experience in a healthcare setting with a focus on patient access, registration, or insurance verification. Phlebotomy experience and knowledge of EKG tracings preferred.

Preferred Experience
• Proficiency in using electronic health record (EHR) systems and healthcare software. Strong customer service skills, attention to detail, and the ability to handle sensitive information with confidentiality. Computer literate. Spelling accuracy and the ability to perform general arithmetic are essential.
• Ability to work independently in a fast-paced environment, with a commitment to accuracy and problem-solving. Demonstrated professionalism and a compassionate, customer-focused attitude

Required Licensure/Education
• High school diploma or equivalent required. Additional coursework or training in medical terminology or office clerical functions is preferred.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes:
Compensation
• Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits - .001 to .49 FTE:
• Paid Leave Hours accrued as you work

Employee Health Requirements
Exposure/Sensory Requirements:
• Exposure to:
• Chemicals: N/A
• Video Display Terminals: Average
• Blood and Body Fluids: None
• TB or Airborne Pathogens: None.

Sensory requirements (speech, vision, smell, hearing, touch):
• Speech: Training/presentations, telephone communication, facilitating meetings.
• Vision: Read computer screens and printouts, memos, communications, documentation, and literature.
• Smell: Sensitivity and recognition of odors derived from various cleaning processes, odors generated from malfunctioning equipment.
• Hearing: Telephone communications, meetings, and equipment operating characteristics.
• Touch: .Writing and computer entry, filing.
• Activity/Lifting Requirements:
• Average Hours per Week: 40
• Shift: Days

Percentage of time during the normal workday the employee is required to:
• Sit: 55%
• Twist: 0%
• Stand: 20%
• Crawl: 0%
• Walk: 20%
• Kneel: 0%
• Lift: 0%
• Drive: 5%
• Squat: 0%
• Climb: 0%
• Bend: 0%
• Reach above shoulders: 0%

The weight required to be lifted each normal workday according to the continuum described below:
• Up to 10 lbs: Occasionally
• Up to 20 lbs: Not Required
• Up to 35 lbs: Not Required
• Up to 50 lbs: Not Required
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): None
Maximum consecutive time (minutes) during the normal workday for each activity:
• Sit: 240
• Twist: 0
• Stand: 20
• Crawl: 0
• Walk: 10
• Kneel: 0
• Lift: 0
• Drive: 5
• Squat: 0
• Climb: 0
• Bend: 0
• Reach above shoulders: 0
• Repetitive use of hands (Frequency indicated): Simple grasp up to 10 lbs.
• Pushing &pulling Normal weight:
• Fine Manipulation: Computer keyboard and mouse.
• Repetitive use of foot or feet in operating machine control: None

Environmental Factors & Special Hazards:
• Environmental Factors (Time Spent):
• Inside hours: 8
• Outside hours : 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere:
• Special Hazards:
• Protective Clothing Required: None

Pay Range
USD $19.02 - USD $23.46 /Hr