Outpatient Services Coordinator

Job description

Description
The Outpatient Services Coordinator reports to the Director of Outpatient Services and Chief
Nursing Officer and is a hybrid clinical-and-operations role: an RN who still provides direct
patient care but also coordinates staffing, scheduling, communication, and daily workflow for
an outpatient department. The weekly House Supervisor shift adds an after-hours leadership
responsibility from 3:00–7:00 PM (1500-1900).
Essential Functions:
Clinical Responsibilities
• Provides direct nursing care in accordance with established standards of practice, organizational policies, and applicable regulations.
• Performs patient assessments, treatments, medication administration, and patient education.
• Documents patient care accurately, completely, and in a timely manner in the medical record.
• Maintains clinical competency in all services provided within the department.
• Serves as a clinical resource and role model for department staff.

Department Coordination
• Coordinates daily department operations, patient flow, and service delivery.
• Serves as the primary point of contact for physicians, patients, families, and collaborating departments.
• Facilitates communication related to procedures, scheduling, patient needs, and care coordination.
• Identifies operational issues and implements appropriate solutions to promote efficient workflow and high-quality care.
• Assists with implementation of departmental policies, quality initiatives, regulatory compliance, and process-improvement activities.

Staffing and Administrative Responsibilities
• Develops, maintains, and manages employee schedules.
• Reviews and maintains employee timecards, payroll records, and related staffing documentation.
• Assists with coverage planning, staffing adjustments, and resolution of staffing gaps.
• Participates in the orientation, training, coaching, and ongoing support of department staff.
• Supports department leadership with performance management, staff development, and operational reporting as assigned.

House Supervisor Responsibilities
• Serves as House Supervisor one designated evening per week from 1500–1900.
• Provides administrative oversight and leadership for hospital operations during the assigned shift.
• Assists with patient flow, staffing coordination, bed management, and operational decision-making.
• Serves as a resource for clinical and non-clinical staff throughout the facility.
• Communicates and escalates operational, staffing, safety, and patient-care concerns to appropriate leadership as needed.

Requirements
• Current Registered Nurse (RN) license in the State of Illinois.
• Minimum of three (3) years of clinical nursing experience.
• Current BLS and ACLS certification.
• Strong interpersonal, organizational, and communication skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Demonstrated leadership, problem-solving, and decision-making abilities.
• Proficiency with electronic medical records and computerized scheduling systems

Benefits:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement
• Paid Time Off
• Tuition Reimbursement
• Health Savings Account
• Wellness Program
• Employee Assistance Program