Oncology Practice Manager - Calvert Medical Group

Job description

• JOB DESCRIPTION DETAILS
• Job Summary:
• The Cancer Center Practice Manager is responsible for the day-to-day operational, financial, quality, and personnel management of the oncology practice. In an integrated cancer program, this role serves as the operational leader, ensuring efficient, patient-centered, high-quality care while supporting strategic growth and regulatory compliance.
• Education:
• Bachelor's Degree required. Some undergraduate or certificate-level coursework preferably in health or business administration-related field, or Master’s degree in related fields preferred.
• Registration/Certification/Licensure:
• Unexpired, unsuspended driver’s license required if incumbent will be required to drive as part of their routine job duties.
• Experience:
• Requires a minimum of 3 years of customer service, administrative, or clinical support and supervisory experience, preferably in ambulatory care, Surgery & Oncology, or physician practice settings. Supervisory experience may include official or unofficial roles with exposure to management assignments where leadership skillset is evident.
• Other Requirements:
• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
• Key Responsibilities
• Operations Management
• Oversee daily clinic operations across medical oncology, hematology, infusion, and supportive care services.
• Ensure efficient patient flow, scheduling, registration, and coordination of care.
• Monitor clinic productivity, capacity, and access metrics.
• Implement operational improvements to reduce wait times and enhance patient experience.
• Coordinate with hospital departments, including pharmacy, laboratory, imaging, and finance.
• Staff Leadership and Human Resources
• Directly supervise clinical and non-clinical staff.
• Recruit, onboard, orient, and retain qualified personnel.
• Conduct performance evaluations and coaching.
• Manage staffing schedules and productivity.
• Foster employee engagement and professional development.
• Support a culture of accountability, teamwork, and safety.
• Financial Management
• Develop and manage departmental budgets.
• Monitor revenue cycle performance, including:
• Charge capture
• Coding accuracy
• Prior authorizations
• Denial management
• Accounts receivable
• Analyze financial performance indicators.
• Identify opportunities for cost reduction and operational efficiency.
• Support implementation of biosimilars and other value-based initiatives.
• Quality and Regulatory Compliance
• Ensure compliance with:
• Commission on Cancer standards
• American Society of Clinical Oncology and Oncology Nursing Society guidelines and standards
• The Joint Commission standards
• Calvert Health policies and procedures
• Centers for Medicare & Medicaid Services requirements
• State and federal regulations
• Support quality improvement projects using PDCA or similar methodologies.
• Monitor quality and patient safety metrics and Safety Net requirements
• Participate in accreditation preparation and survey readiness.
• Oncology Program Development
• Support cancer program strategic planning.
• Evaluate opportunities for growth in oncology and hematology services.
• Assist with service line expansion and physician recruitment.
• Support implementation of new therapies, technologies, and care models.
• Collaborate with cancer committee leadership.
• Collaborate with Shared Governance Council.
• Patient Experience and Navigation
• Monitor, trend, and distribute patient satisfaction scores and feedback.
• Improve access to care and reduce barriers to treatment and follow-up care.
• Coordinate navigation, survivorship, and supportive care services.
• Ensure a patient-centered approach throughout the continuum of care.
• Data Analytics and Performance Monitoring
• Develop and maintain operational dashboards.
• Track key performance indicators (KPIs), such as:
• New patient volume
• Infusion chair utilization
• Provider productivity
• Treatment start times
• No-show rates and appropriate medical record documentation
• Financial performance
• Patient satisfaction
• Present reports to oncology executive leadership and cancer committees.
• Value-Based Care and Population Health
• Support oncology initiatives related to:
• Alternative payment models
• Value-based care
• Population health management
• Care coordination
• Monitor quality and cost performance metrics.
• Assist with payer contracting and performance reporting.
• Collaborate with the Finance team and Financial Navigator
• Lead implementation of ASCO/ONS chemotherapy safety standards.
• Support CoC quality improvement initiatives and accreditation readiness.
• Drive biosimilar adoption strategies.
• Improve referral management from primary care and specialty providers.
• Optimize infusion center capacity and scheduling.
• Develop oncology operational dashboards for Cancer Committee review.
• Partner with finance and physician leadership to improve oncology service line profitability while maintaining quality outcomes.
• Support multidisciplinary cancer conference operations and follow-up.

Responsibilities Particularly Important at CalvertHealth
Given CalvertHealth's focus on oncology growth, CoC accreditation, QOPI alignment, and preparation for the Maryland AHEAD model, the practice manager should also: