OI Clinical Manager - O&P

Job description

Job Function Summary:
Involves providing administrative oversight to a number of clinical services departments (medical, diagnostic and therapeutic, inpatient and outpatient) within the organization. Administrative oversight includes developing objectives and policies, reviewing organization's budget, evaluating performance of departments under direction as well as performance of key management personnel, and evaluating requests for new or additional services or programs. Activities also include contributing to strategic planning and directing all activities of clinical professional services departments through subordinate management staff.
Generic Scope (not customizable, will not be used in the job posting/advertisement) :
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.
Custom Scope (customizable, will be used in the job posting/advertisement) :
The Orthotic and Prosthetic Clinical Manager provides clinical and operational leadership for assigned clinic location(s), patient populations, and/or specialty service lines within the Department of Orthopaedic Surgery. In addition to maintaining an advanced clinical practice, the Clincal Manager is responsible for overseeing the delivery of safe, high-quality, and efficient orthotic and prosthetic services while ensuring compliance with applicable regulatory, accreditation, and departmental standards.
The Clinical Manager is accountable for monitoring clinical quality, patient safety, operational performance, and financial outcomes within their assigned area(s) of responsibility. The position identifies opportunities to improve patient access, clinical workflows, operational efficiency, and revenue performance through process improvement, business development, referral relationship management, and implementation of departmental initiatives.
The Clinical Manager provides day-to-day leadership for assigned clinical staff by overseeing performance, supporting professional development, optimizing staffing and resource utilization, and fostering a culture of accountability, collaboration, and continuous improvement. As a member of the Orthotics & Prosthetics leadership team, the Clinical Manager participates in divisional planning and serves as a local leader responsible for communicating and implementing departmental priorities, operational changes, and quality improvement initiatives.
Department Overview (please write a brief description of your department/unit that you would like to be included in the job posting/advertisement)
The Department of Orthopaedic Surgery is responsible for the department's academic, teaching, patient care professional services and research activities under the UCSF School of Medicine. The department has over 400 academic and staff personnel at multiple sites (UC, Mt. Zion, MB, SFGH, and VAMC). The Orthotic and Prosthetic Department provides joint patient care with numerous services across the UCSF health care system.
Note: If this is a reclassification request or a replacement with significant changes, please briefly describe (no more than 2 paragraphs) the significant changes that have taken place since the position was last reviewed. Additionally, please provide a copy of the former job description for the position.
Key Responsibilities
List key functions and the estimated percentage of time spent performing each of the responsibilities. Indicate which responsibilities are considered "Essential" to the successful performance of the job as defined by the EEOC: “Essential functions are the basic job duties that an employee must be able to perform. You should carefully examine each job to determine which functions or tasks are essential to performance.”
of time
Essential Function (Yes/No )
Key Responsibilities
(To be completed by Supervisor)
50%
Yes
CLINICAL RESPONSIBILITIES:
Full clinical independence in performing clinical assessment, prescription formulation, and execution of orthotic/prosthetic treatment of complex patients.
Perform appropriate clinical assessment, prescription formulation, and execution of Orthotic and/or Prosthetic treatment in a safe and efficacious manner.
Examine and evaluate patients’ prosthetic/orthotic needs in relation to their disease entities, injury, and/or impairment.
Evaluate prostheses/orthoses on patients to assure optimal fit, function, and comfort.
Assess quality of care and efficacy of treatment using outcomes measures.
Utilize of a broad spectrum of orthotic and/or prosthetic treatment modalities to address complex patient presentations.
Provide mentorship and education to residents through clinical observation.
Meet basic clinical standards and complete tasks in a timely manner.
Technical fabrication responsibilities of orthotic and/or prosthetic devices for both in and out patients at all Orthotic and Prosthetic Center practice locations.
Practice in an ethical manner, in accord with the ABC Code of Professional Responsibility: https://www.abcop.org/WhoWeAre/Documents/Code%20of%20Professional%20Responsibility.pdf
Instruct patients in the use of their orthotic/prosthetic device(s).
Adhere to all clinical-related Standard Operating Procedures (SOPs)
Each site is expected to fulfill / meet the patient care needs, as dictated by patient referral volume. If sufficient volume exists, clinicians are expected to fill 75% of slots per day/week.
Take weekend call according to the schedule created at the beginning of each fiscal year.
20%
Yes
ADMINISTRATIVE RESPONSIBILITIES:
Maintain accurate and complete patient records in EMR system. Documentation must meet department standards, as well as those enforced by CMS.
Authorization of O&P devices – Adhere to office policies and practices outlined by Director and/or Department Chair.
Billing of O&P devices – Adhere to office policies and practices outlined by Director and/or Department Chair.
Adhere to all administrative-related Standard Operating Procedures (SOPs).
Provide mentorship and education to residents through formal didactic training and teaching tools.
In-services (allied health)
• Create and present informative educational presentations to allied health providers in an attempt to provide inter-departmental education, and to improve awareness of the UCSF O&P department and its scope of services.

20%
Yes
Clinical Leadership & Quality
• Provides operational oversight for assigned clinic location(s) and clinical services.
• Ensures delivery of safe, effective, patient-centered care consistent with departmental, regulatory, and professional standards.
• Monitors patient safety, clinical quality, access, and operational performance and implements corrective actions or process improvements when opportunities are identified.
• Oversees compliance with clinical documentation, billing, and quality requirements.
• Investigates patient concerns, incident reports, and workflow issues, ensuring timely resolution and appropriate escalation when necessary.
• Identifies opportunities to improve patient access, clinical workflows, and efficiency.

Operational & Financial Management
• Monitors operational and financial performance for assigned clinical area.
• Reviews financial and operational reports to identify trends, opportunities, and risks.
• Identifies opportunities to increase patient volume, improve referral relationships, expand services, and enhance revenue while maintaining high-quality patient care.
• Implements approved operational improvement plans and monitors progress toward established goals.
• Promotes efficient utilization of staffing, equipment, and departmental resources while minimizing operational waste.

Personnel Leadership
• Provides direct supervision, coaching, mentoring, and performance management for assigned clinical staff.
• Establishes performance expectations and supports employee growth through ongoing feedback, education, and professional development.
• Participates in recruitment, interviewing, onboarding, and retention of clinical personnel.
• Identifies staffing needs and makes recommendations regarding workforce planning.
• Approves schedules, leave requests, and overtime while ensuring adequate patient coverage and responsible stewardship of departmental resources.
• Ensures consistent implementation of departmental policies, procedures, and clinical standards.

Program & Department Leadership
• Leads implementation of departmental and division-wide initiatives within assigned clinical area.
• Develops and facilitates regular staff meetings to communicate priorities, operational updates, quality initiatives, and organizational changes.
• Participates as a member of the O&P Executive Committee and contributes to strategic planning and continuous improvement initiatives.
• Develops, implements, and monitors annual operational and quality improvement goals for assigned clinic(s).
• Represents the department through education, outreach, committee participation, and other professional activities that advance the mission of the division.

10%
No
DEPARTMENTAL / UNIVERSITY-WIDE RESPONSIBILITIES:
(can serve in any or all capacities listed below at the discretion of the Director and/or Department Chair):
• O&P Community: Create and present informative educational presentations to O&P local, national, and international community
• Local Community: Create and present informative, educational presentations to students and the community in an effort to build awareness of the O&P profession.
• Lead: Working in collaboration with Director and/or Department Chair, responsible for the development of O&P committee (education, technology and innovation, best practices, quality improvement, outreach, and executive) initiatives and execution thereof, as they pertain to the broader departmental goals/strategy.
• Participant: Responsible for supporting committee efforts
• Working in collaboration with Director and/or Department Chair, provide assistance with or lead expedited departmental improvement plans
• Participate in any area of research that promotes improved health of the O&P patient population, such as comparative effectiveness research (CER), clinical trials, observational studies, systemic reviews, and meta-analyses.
• Participate in university-wide and/or professional leadership activities.

Knowledge, Skills and Abilities Req / Pref
3-5 years’ experience working as a Certified Orthotist and/or Prosthetist Req
Past Management Experience Pref
Ability to work independently and successfully in the treatment of complex orthotic/prosthetic cases Req
Ability to meet the physical demands of the Key Responsibilities listed above Req
Ability to document clearly and accurately in accord with CMS standards Req
Ability to create informative educational presentations Pref
Past teaching experience in the O&P profession Pref
Past research experience in the O&P profession Pref
English Language Skills Req
Fluent in another language Pref
Education, Licenses and Certifications:
List Education, Licenses and Certifications a candidate must possess or meet to be considered for the position. You may also select any of these attributes as being preferred. These will be included in the job posting/advertisement and will be used to screen applicants.
Education
Req / Pref
Bachelor's degree in business, health administration or clinical degree and / or equivalent experience / training.
ABC-Accredited Residency REQ
Bachelor’s Degree (for those who graduated O&P school prior to 2012); or REQ
Master’s Degree (for those who graduated O&P school after 2012) REQ
Licenses
Req / Pref
Certifications
Req / Pref
American Board Certification (ABC) in Orthotics and/or Prosthetics REQ