Nurse Navigator - UH Care Management - University Hospital

Job description

Overview
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities
• Coordinates care with referring clinicians and referral patients to simplify access and enhance communication and the patient/family experience at USA Health.
• Assesses educational needs in collaboration with all levels of nursing and medical personnel and evaluates the effectiveness and efficiency of educational programs, utilizing a systematic approach.
• Accesses to multiple network clinical information systems to gather and verify patient demographic and clinical information.
• Assists in identifying and documenting issues related to transitions of care and will round on patients as appropriate while monitoring their healthcare experience to ensure all expectations are being met.
• Provides individualized support, education and information, helping to make care seamless, continuous and comprehensive.
• Facilitates patient scheduling functions: communicates with schedulers and coordinators regarding scheduling appointments, both new and follow up, and testing.
• Identifies, designs, and implements new strategies that will increase service utilization.
• Reviews patient case lists generated by technology-enabled data triggers to identify patients that could benefit from intervention, while tracking outcomes of referrals and treatments and maintaining detailed records that measure effectiveness of the program.
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications
• Graduation from an accredited school of nursing or practical nursing meeting the minimum standards set by the state of Alabama and 3 years of related experience Required
• Master's Degree will substitute for 1 year of the required experience Preferred
• Current Alabama RN or LPN license or current Multi-State RN License in accordance with the Nurse Licensure Compact (NLC) for Alabama Upon Hire Required
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities
• Must demonstrate initiative, resourcefulness, communication, organization, and problem-solving skills Must demonstrate initiative, resourcefulness, communication, organization, and problem-solving skills
• Discharge Planning Discharge Planning
• Coordinates the development, implementation, and operation of Access Services across the health system. Coordinates the development, implementation, and operation of Access Services across the health system.

Equal Employment Opportunity/Affirmative Action Employer
The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.