Neuroscience II Front Desk Representative Full-Time

Job description

About the Role:
The Neuroscience II Front Desk Representative at Larkin Community Hospital plays a critical role in ensuring the smooth and efficient operation of the neuroscience department's front office. This position serves as the first point of contact for patients, visitors, and healthcare professionals, providing exceptional customer service and facilitating communication between patients and clinical staff. The representative is responsible for managing patient check-ins, scheduling appointments, and maintaining accurate records, which directly impacts patient flow and departmental efficiency. By handling administrative tasks with precision and professionalism, this role supports the delivery of high-quality healthcare services within the neuroscience specialty. Ultimately, the Front Desk Representative contributes to a positive patient experience and supports the overall mission of Larkin Community Hospital to provide compassionate and effective care.
Minimum Qualifications:
• Bilingual abilities, particularly in Spanish and English, to better serve the diverse patient population.
• Basic knowledge of medical terminology and healthcare office procedures.
• Strong communication and interpersonal skills to interact effectively with patients and staff.

Preferred Qualifications:
• Previous experience in a front desk or administrative role within a healthcare setting.
• Experience working specifically in a neuroscience or specialty medical department.
• Demonstrated ability to handle multiple tasks efficiently in a fast-paced healthcare environment.
• Able to answer phones and schedule appointments.
• Accuracy and completeness of patient intake data.
• Verify insurance eligibility and referral requirements.
• Able to maintain efficiently an on-time clinic schedule.