Medical Scheduler

Job description

Medical Scheduler
JOB SUMMARY
The Medical Scheduler is responsible for scheduling patient appointments by telephone within the guidelines set by True Health.
PRIMARY FUNCTIONS
• Answer incoming calls from patients who are requesting appointments.
• Schedule appointments on the computer within the guidelines set by True Health.
• Answer patient questions as needed and within the scope of responsibilities.
• Follow Customer Service guidelines as set forth by the company.
• Other responsibilities as assigned

EDUCATION AND EXPERIENCE
• High School Diploma or equivalent
• Minimum 1 year of telephone or customer service experience
• Minimum 1 year of medical experience

KNOWLEDGE, SKILLS AND ABILITIES
• Typing/keyboarding 35 wpm
• 10-key adding machine
• Computer literacy
• Effective verbal and listening communication skills
• Ability to manage heavy call volumes
• Ability to work well independently and with others

ADDITIONAL QUALIFICATIONS
1. Bilingual a plus, but not required
RELATIONSHIP REPORTING
1. Reports to the Medical Scheduling Manager
PHYSICAL REQUIREMENTS
• Ability to see and read computer screen and printed materials with or without vision aids
• Ability to sit, stand, or view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time