Medical Scheduler II - Central Scheduling

Job description

Job Details
Central Scheduling | Miamisburg | Full-time | First Shift
Responsibilities & Requirements
The Medical Scheduler II supports patient care and operational reliability by coordinating appointments, procedures, and diagnostic tests to ensure efficient patient access and optimal use of clinical resources. This role communicates with patients and clinical teams, maintains accurate scheduling records, and upholds regulatory and confidentiality standards. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.
Required Education
• High school diploma or equivalent.

Required Work Experience
• At least one year of experience in a medical office, healthcare scheduling, or related administrative role.

Required Licenses, Certifications, and Registrations
• None required.

Skills
• Proficiency with scheduling software and electronic health records (EHR).
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Attention to detail and accuracy in data entry.
• Customer service orientation and problem-solving skills.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Competencies
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
• Employee demonstrates consistent hand hygiene practices

Preferred Qualifications
• Associate degree in business, healthcare administration, or a related field.
• Experience with electronic health record (EHR) systems, particularly Epic, and familiarity with medical terminology.

Overview
Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.