Medical Receptionist

Job description

• The Medical Receptionist attends to patients in person and on the phone.
• Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
• Reports to Practice Manager.
• Welcomes and greets all patients and visitors in a prompt, courteous and helpful manner in person or over the phone.
• Upon each patient visit, obtains accurate pertinent patient demographic information and updates in computer system as necessary.
• Either scans or copies new patients' driver's license/ID card, and front and back of insurance card for scanning into electronic health record.
• Enters appropriate comments.
• Sets patient to ""arrive"" in electronic health record.
• Requests payment at time of service.
• Prints and provides receipt to patient.
• Registers payment in computer and reconciles all payments at day's end.
• Distributes Hardship form to patients; notes such in additional comments.
• Answers multi-line telephone, schedules appointments, takes messages, and handles referral requests as necessary according to policy.
• Maintains operations by following and remaining updated and current on the electronic health record and office policies and procedures.
• Assists with printing and/or copying of medical records and other materials as needed.
• Documents appropriately.
• Verifies PCP and insurance eligibility and documents verification number in comments for each visit, when required.
• High school diploma or GED required.
• At least one year of current front office experience, preferably in a medical office setting
• Strong phone and computer skills with working knowledge of practice based medical office processes and procedures
• Demonstrated communication skills (written and verbal)
• Knowledge of insurance guidelines
• Knowledge of medical information and electronic medical records/systems
• Ability to communicate effectively with a diverse group of individuals.
• Ability to organize and prioritize work as required.