Medical Receptionist (Call Center), Specialty

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Specialty team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
This is a call center position, supporting calls for ENT and Audiology.
Onsite training in St. Louis Park, MN is required 4-6 weeks. With potential to work from home after.
Position Summary:
Call Center:
If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Will schedule follow-up appointments and referrals and support departmental clerical duties. Manage incoming/outgoing calls. Will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.
Work Schedule:
• Fulltime 1.0 FTE. Monday - Friday, 8am - 5pm

Required Qualifications:
Education, Experience or Equivalent Combination:
• 6 months related experience

Knowledge, Skills, and Abilities:
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:
Education, Experience or Equivalent Combination:
• Some medical background preferred.

Knowledge, Skills, and Abilities:
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.
• Ability to key for long periods of time.

Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!