Medical Office Patient Access Representative

Job description

Lamoille Health Partners is seeking a professional, welcoming, and highly organized Patient Access Representative to join our team. As the first point of contact for our patients, you play a critical role in shaping the patient experience and ensuring our clinic runs smoothly. We are looking for an individual who excels in a fast-paced environment and is committed to providing compassionate care to our diverse community.
Key Responsibilities
Patient Coordination & Experience
• First Impressions: Greet patients and visitors with a professional and friendly demeanor, ensuring a welcoming environment.
• Check-In/Check-Out: Manage the full patient arrival and departure process, including verifying identities and directing patients to appropriate waiting areas.
• Scheduling: Coordinate and manage provider schedules, booking appointments in person and over the phone while ensuring efficient patient flow.
• Phone Management: Professionally handle a multi-line phone system, directing calls, taking accurate messages, and answering general inquiries about clinic services.

Administrative & Financial
• Registration: Accurately collect and update patient demographic and insurance information in the Electronic Health Record (EHR) system.
• Insurance Verification: Verify insurance eligibility and obtain necessary authorizations or referrals prior to patient visits.
• Payment Collection: Collect co-pays, deductibles, and outstanding balances at the time of service; provide receipts and accurately reconcile daily collections.
• Records Management: Handle medical records requests and scanning of documents into patient charts with a high level of accuracy and confidentiality.

Compliance & Safety
• HIPAA Privacy: Maintain strict adherence to HIPAA regulations, ensuring that all patient information is kept secure and private.
• Reception Area: Monitor and maintain a clean, organized, and tranquil reception area.
• Team Collaboration: Work closely with Medical Assistants, Nurses, and Providers to communicate patient status and urgent needs.

Qualifications
• Education: High school diploma or equivalent required.
• Experience: 1–2 years of experience in a medical office, clinic, or high-volume customer service environment preferred.
• Technical Skills: * Proficiency with Electronic Health Record (EHR) systems (e.g. eClinicalWorks) is highly desirable.
• Strong basic computer skills, including Microsoft Office (Word, Outlook).
• Interpersonal Skills: Excellent verbal and written communication skills. Ability to remain calm and professional during high-volume periods or when assisting patients in distress.
• Attention to Detail: High degree of accuracy in data entry and financial transactions.

Benefits
• Competitive hourly wage based on experience.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Generous Paid Time Off (PTO) and paid holidays.
• A mission-driven work environment where you can make a difference in your community.

Lamoille Health Partners is an Equal Opportunity Employer and values a diverse, inclusive workforce.